returns center

how it works

Select the item to return or exchange

Receive your store credit confirmation

Return item using complementary shipping label

common returns questions

what items are returnable?

  • Unused items purchased in the last 20 days with all tags attached.

can we chat about this?

  • We’re here to help you find the right style, size and fit. Call or email to chat with a fleur stylist today +1 646.613.9660.

how soon will I receive my store credit or refund?

  • You will receive your store credit after printing your shipping label (in the next step) which you can use immediately for something new at
  • If your store credit is unused, your refund will be processed 5-7 business days upon receiving at our warehouse.

what items are non-refundable?

  • Items marked as final sale, free gifts and gift cards are non-refundable.
Powered by Returnly