Select the item to return or exchange
Domestic returns center
how it works
Receive your store credit confirmation
Return item using complementary shipping label
common returns questions
How can I create a return?
- Please enter your five digit order number, which you received in your order confirmation email, in the order number box and your shipping zip code below then hit "Start A Return".
- If you have items from more than one order to return together, please hit "Start with an email address". You will be sent a link to begin a return for items from multiple orders.
- If you encounter any issues creating your return please reach out to us at firstname.lastname@example.org, we can help organize your return!
what items are returnable?
- Unused items purchased in the last 20 days with all tags attached.
- Full priced items are returnable for refund, exchange or store credit.
- Sale items are returnable for store credit or exchange only.
- Final sale items are non-returnable.
what items are non-refundable?
- Sale and final sale items
- Gifts with purchase
- Gift cards
how soon will I receive my store credit or refund?
- You will receive your store credit after printing your shipping label (in the next step) which you can use immediately for something new at fleurdumal.com
- If your store credit is unused, and your return is eligible for a refund, it will be processed 10 business days upon receiving at our warehouse
can we chat about this?
- We’re here to help you find the right style, size and fit. Call or email to chat with a fleur stylist today +1 646.613.9660.
- Have more questions? Visit our FAQ
have an international return?
- Please visit our international returns portal here.