How can I create a return?

• Please enter your five digit order number, which you received in your order confirmation email, in the order number box and your shipping zip code below then hit "Start A Return".
• If you have items from more than one order to return together, please hit "Start with an email address". You will be sent a link to begin a return for items from multiple orders.
• If you encounter any issues creating your return please reach out to us at [email protected], we can help organize your return!

what items are returnable?

• Unused items shipped to you in the last 20 days with all tags attached.
• Full priced items are returnable for refund, exchange or store credit.
• Sale items are returnable for store credit or exchange only.
• Final sale items are non-returnable.
• Please note: briefs, bodysuits and swimsuits that have been tried on in direct skin contact or which show any signs of wear will not be accepted.

what items are non-refundable?

• Sale and final sale items
• Gifts with purchase
• Gift cards
• Briefs, bodysuits and swimsuits that have been tried on in direct skin contact or which show any signs of wear will not be accepted.

how soon will I receive my store credit or refund?

• You will receive your store credit after printing your shipping label (in the next step) which you can use immediately for something new at fleurdumal.com
• If your store credit is unused, and your return is eligible for a refund, it will be processed 10 business days upon receiving at our warehouse

can we chat about this?

• We’re here to help you find the right style, size and fit. Call or email to chat with a fleur stylist today +1.646.791.3656
• Have more questions? Visit our FAQ

have an international return?

• Please visit our international returns portal here.