returns center

how it works

Select the item to return or exchange

Receive your store credit confirmation

Return item using complementary shipping label

common returns questions

what items are returnable?

  • Unused items purchased in the last 20 days with all tags attached.
  • Full priced items are returnable for refund, exchange or store credit.
  • Sale items are returnable for store credit or exchange only.
  • Final sale items are non-returnable.

what items are non-refundable?

  • Sale and final sale items
  • Gifts with purchase
  • Gift cards

how soon will I receive my store credit or refund?

  • You will receive your store credit after printing your shipping label (in the next step) which you can use immediately for something new at
  • If your store credit is unused, and your return is eligible for a refund, it will be processed 30 business days upon receiving at our warehouse

can we chat about this?

  • We’re here to help you find the right style, size and fit. Call or email to chat with a fleur stylist today +1 646.613.9660.
  • Have more questions? Visit our FAQ
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