Domestic returns center

how it works

Select the item to return or exchange

Receive your store credit confirmation

Return item using complementary shipping label

common returns questions

How can I create a return?

  • Please enter your five digit order number, which you received in your order confirmation email, in the order number box and your shipping zip code below then hit "Start A Return".
  • If you have items from more than one order to return together, please hit "Start with an email address". You will be sent a link to begin a return for items from multiple orders.
  • If you encounter any issues creating your return please reach out to us at, we can help organize your return!

what items are returnable?

  • Unused items purchased in the last 20 days with all tags attached.
  • Full priced items are returnable for refund, exchange or store credit.
  • Sale items are returnable for store credit or exchange only.
  • Final sale items are non-returnable.

what items are non-refundable?

  • Sale and final sale items
  • Gifts with purchase
  • Gift cards

how soon will I receive my store credit or refund?

  • You will receive your store credit after printing your shipping label (in the next step) which you can use immediately for something new at
  • If your store credit is unused, and your return is eligible for a refund, it will be processed 10 business days upon receiving at our warehouse

can we chat about this?

  • We’re here to help you find the right style, size and fit. Call or email to chat with a fleur stylist today +1 646.613.9660.
  • Have more questions? Visit our FAQ

have an international return?

  • Please visit our international returns portal here.
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